Policies

Last updated: January 19, 2024

Bolt Ranch Store, LLC is committed to respecting the privacy and security of your personal information. This Privacy Policy explains who we are, how we collect, share, and use personal data.

This Privacy Notice only applies to personal information that we collect from you, including gathered through our website at https://boltranchstore.com/ (“Website”) and any subdomain.

If you have any questions or concerns about our use of your personal information, contact us via phone at 435-783-6685 or email: orders@boltranchstore.com.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. The date of the latest update is found at the top of this notice.

1) What does Bolt Ranch Store do and what personal information do we collect and why?

We are a privately held retailer of footwear, apparel, toys, housewares, tack and accessories located in Kamas Utah, United States.

Certain parts of our Website ask you to provide personal information such as name, address, phone number and email in order to process and fulfil your orders, to subscribe to marketing communications from us, and/or to submit inquiries to us. We use this information to create and administer your orders, update you with order status, and send you marketing communications, provide you with the products you purchase, and to respond to your questions and inquiries.

You can unsubscribe from our marketing emails by clicking “Unsubscribe” at the bottom of the email or by contacting us.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

When you visit our Website, we collect certain information automatically from your device such as your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location) and other technical information. We also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for internal analytics purposes and to improve the relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

2) Who does Bolt Ranch Store share my personal information with?

We may disclose your personal information to the following categories of recipients:

• to third party services providers and shipping partners to process and deliver your order.
• to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary applicable to law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.
• We do not sell your personal information.

3) Cookies and similar tracking technology
Some of the data may be collected automatically using tracking technologies, including information about the types of Cookies we use, why, and how you can control Cookies. We also want to provide you with ways for you to control the cookies and internet-based information you may share with us. You can always restrict the placement of cookies on your computer or remove them from your browser by going to your browser settings.

More information on how to manage these settings on common browsers and devices are below.
Manage cookie settings in Chrome and Chrome Android and Chrome iOS
Manage cookie settings in Firefox
Manage cookie settings in Internet Explorer
Manage cookie settings in Microsoft Edge
Manage cookie settings in Safari and Safari iOS

You can also opt out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website.

4) How does Bolt Ranch Store keep my personal information secure?

To protect the personal information that we collect and process about you we use specific measures including the use of a secure server software (called SSL) that encrypts any information you input before it is even sent to us and all the customer data we collect is protected against unauthorized access. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, even though we do our best.

5) Data retention

We retain personal information we collect from you where we have an ongoing business need to do so. When we have no ongoing legitimate business need to process your personal information, we will delete it.

6) Children

If you are under the age of 16, you may not use the Bolt Ranch Store Website unless you have the consent of, and are supervised by, a parent or guardian.

7) California Privacy Rights
If you are a California resident, you have certain rights with respect to your personal information. Bolt Ranch Store does not sell, has not in the past and is committed not to do so in the future. While the California Consumer Privacy Act (CCPA) lacks clear guidance whether this type of interest-based advertising would be considered a “sale” of personal information under that law, we do not believe this information constitutes a “sale” under CCPA.  

8) Shipping Policy
We use standard shipping via UPS, U.S. Postal Service, FedEx and other carriers and will ship your order within 2 business days. If you need to upgrade your shipping to an expedited service for an additional fee, please reach out to us at: 435-783-6685. At this time, we cannot ship outside the United States.

9) Customer Service and Return Policy 
If you're not satisfied with your purchase for any reason, you can return your new/unused merchandise with store retail tags still attached for a replacement or refund, within 30 Days of original purchase date. Unfortunately, if the item is used, has been worn or is missing the retail tags, we cannot return the item.

Please email returns@boltranchstore.com to being the process of your return. Customers are responsible for shipping the item(s) back to the store. We suggest you return your item(s) via trackable method or directly to the store along with a copy of your receipt or order, with the item you do not want. We will issue a refund back to your original method of payment used on the original transaction.

Customers with questions and complaints can contact us via phone at 435-783-6685 or via email: orders@boltranchstore.com Monday through Friday 9 am to 5 pm Mountain time. We will respond within 2 business days.

10) How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

In Writing: Bolt Ranch Store, 95 S Main St, Kamas UT 84036
Phone: 435-783-6685
Email: orders@boltranchstore.com